For assistance with any aspect of SciPlay (Light & Wonder) services, please choose the most suitable contact method below.
Our support team is available to assist you Monday through Friday from 9:00 AM to 8:00 PM ET. Automated ticket intake is available 24/7. You can reach us via email or submit a support ticket directly within our apps.
Currently, live chat support is not explicitly stated as an option in the source material. However, you may be able to initiate a support conversation through our apps by accessing the Help menu and submitting a ticket.
You can reach us via email or for game-specific issues. Our team strives to respond within 24-48 business hours.
Our self-service help options include a comprehensive FAQ portal available on our website at support.sciplay.com. You can also submit a ticket through the in-app Help menu or email us directly for personalized assistance.
For any questions regarding your account verification, please contact our team via email with as much detail as possible about your issue. We will be happy to assist you in resolving it as quickly and efficiently as possible.
We offer self-exclusion options that allow you to suspend your account for a specified period of time (180 days, 270 days, or 365 days). If you require further assistance with responsible gambling practices, please contact our team via email or through the in-app Help menu. We also provide links to reputable organizations such as the Responsible Gambling Council and SOS Joueurs on our website footer.
For technical issues related to our apps or games, please submit a ticket through the in-app Help menu or send an email. Our team will work diligently to resolve your issue within the shortest timeframe possible.
Please note that response times may vary depending on the complexity of your issue and the volume of inquiries we receive at any given time. We appreciate your patience as our team works hard to address each query thoroughly and efficiently.
We recommend choosing the contact method most suitable for your specific issue, such as email or submitting a support ticket through the in-app Help menu. This ensures that your question receives prompt attention from a knowledgeable member of our team.
By choosing one of the above options, our dedicated team will be in touch shortly to help resolve any problems or address your queries as efficiently as possible.
Stay updated on company news and follow industry trends through SciPlay (Light & Wonder) official website. For direct support inquiries, please refer back to this page for detailed contact information.
Thank you for choosing SciPlay. We value each interaction with our users and strive continuously to enhance the overall gaming experience offered by our platform.
Reach out whenever necessary; we're here to assist you 24/7 in addressing any questions or concerns that might arise during your journey with us.
