Responsible Gaming

At SciPlay (Light & Wonder), we believe that responsible gaming is an integral part of a safe and enjoyable experience for all our players. To help you maintain a balanced approach to online gambling, we encourage you to:

Set realistic goals: Decide how much time and money you're willing to spend on our platform before starting to play.
Monitor your spending: Regularly track your deposits and losses to ensure they align with your budget.
Take breaks: Step away from the game periodically to avoid burnout and maintain a clear mind.

Gambling as Entertainment, Not Income

It's essential to remember that online gaming should be viewed as entertainment rather than a means of generating income. While some players may win significant amounts, these instances are rare and often short-lived.

Manage your expectations: Understand that winning is not guaranteed, and losses can occur frequently.
Set realistic goals: Focus on enjoying the experience rather than making money from it.

Budget and Bankroll Management

To ensure you maintain a healthy bankroll, we recommend:

Setting a budget: Decide how much you're willing to spend per session or over time.
Practicing cash management: Regularly review your spending habits to avoid overspending.
Sticking to your limits: Avoid chasing losses by adhering to your predetermined limits.

Deposit, Loss, Wager, and Session Limits

We offer a range of tools designed to help you maintain control over your gaming activities:

Deposit Limits: Set the maximum amount of money that can be deposited into your account within a specified period.
Loss Limits: Determine the maximum amount you're willing to lose before taking a break or self-excluding.
Wager Limits: Specify the highest bets or wagers allowed per game, session, or over time.
Session Time Reminders: Configure reminders to take regular breaks and maintain control.

Reality Checks and Time Reminders

Our platform features built-in tools for monitoring your gaming activities:

Reality Check Tool: A tool that alerts you to the amount of time spent playing, money deposited, or losses incurred during a specified period.
Time Reminder Functionality: Configure notifications to remind you to take breaks or re-evaluate your spending habits.

Cooling-Off Periods and Self-Exclusion Tools

For those seeking more extended support:

Cooling Off Periods: Take a break from our platform for up to 180 days by self-excluding. During this time, we'll block access to all features.
Self-Exclusion Options: Commit to an extended cooling-off period of either 6 months or 1 year.

Account Verification and Age Restrictions

We adhere strictly to age verification requirements:

All new players must provide documentation confirming their age (18+ for UK/Canada, 19+ for many other countries).
Strict policies are in place to ensure minors do not access the platform.
Continuous efforts focus on providing a safe environment where responsible gaming is paramount.

Protection of Vulnerable Players

We recognize that vulnerable individuals may need additional support:

Responsible Gaming Support: Our dedicated customer service team is trained to address and assist with concerns related to problem gambling.
Support Organisations and Resources: Provide access to established organizations offering professional advice, such as Gamblers Anonymous or National Council on Problem Gambling.

Warning Signs of Problematic Gambling

Understand the warning signs:

Spending more money than intended
Repeatedly chasing losses or engaging in betting games after losing significant sums
Increasing stakes to recoup previous losses
Using credit cards, loans, or selling personal items for funding gambling activities
Neglecting responsibilities or relationships due to gaming-related issues

Support Organisations and Professional Help Resources

At SciPlay (Light & Wonder), we encourage seeking help when needed. For those struggling with problem gaming:

National Problem Gambling Hotline: Provide contact details and resources for established hotlines in your region.
Responsible Gaming Council (UK): A leading non-profit organization promoting responsible gambling practices and addressing related issues.

Responsible Bonus Usage

Promotional offers should be treated as an enhancement to the gameplay experience, not a source of additional revenue:

Understand bonus terms carefully before claiming any promotional offer.
Use bonuses responsibly by adhering strictly to wagering requirements and betting limits.

Safer Gaming During Slots, Live Casino, Sportsbook, or Promotional Play

To ensure a balanced approach across different games or promotions:

Familiarize yourself with the specific game mechanics and associated risks.
Manage your expectations: Winning is less likely in slots compared to table games.
Be cautious when participating in promotional offers, understanding any added risks.

Mobile Gaming Awareness

Mobile gaming presents unique challenges regarding responsible gaming. We recommend:

Regularly reviewing mobile settings to avoid accidental spending due to notifications or accessibility features.
Being mindful of the time spent playing and adjusting your habits accordingly.

Family/Device Protection Measures

Protecting others from exposure to online gambling is crucial for maintaining a safe environment:

Utilize parental controls on devices when accessible, especially with children nearby.
Regularly discuss responsible gaming practices with family members or housemates.

Account Security and Player Protection

At SciPlay (Light & Wonder), we prioritize your safety above all else. Our platform features state-of-the-art encryption to ensure secure data transmission and storage of sensitive information:

Protect yourself from unauthorized access by regularly updating account passwords and enabling two-factor authentication.
Familiarize yourself with our comprehensive terms of service for further guidance on maintaining a safe gaming environment.

Compliance with Licensing or Gambling Regulations

We operate within strict adherence to local licensing requirements, including regulations concerning responsible gambling practices. These include:

Fairness: Our Random Number Generator (RNG) is tested and certified by Gaming Laboratories International (GLI).
Age Verification: Strict policies are in place for age verification procedures.
Marketing Practices: Advertising must comply with jurisdictional advertising codes.

By incorporating these measures into your gaming strategy, you'll be better equipped to maintain a healthy approach towards responsible online gambling.